FAQs - Search Hints
If you are having problems with our site please see if
your question is listed below. Usually your problem can be solved simply be
looking at the appropriate responce listed below. If not, feel free to contact
us.
General - Contact - Ordering - Payment - Returns - Shipping
Where can I look for help with the Wish List?
Wish List Help
My search results aren't finding what I'm looking for, do you have any
suggestions?
Search Hints
What is your mailing address?
Please mail orders to: Habitatter.com 5818 Wilmington Pike, PMB 213 Wilmington Pike Centerville, OH 45459. (For extra mail order forms, click here.)
If I give you my email address, will I get SPAM?
No. We will email you only to confirm shipment of orders you place or if we have a question about an order we are processing for you. With your permission, we will also send you our email sales flyer to notify you of new products, and special deals. We are fully committed to our customer's confidentiality.
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Do you offer special orders?
We can normally special order any item our manufacturers provide. Some manufacturers
have minimum quantity requirements. Special orders are non-cancelable/ non-returnable.
To inquire about special ordering an item please email Sales@Habitatter.com.
Feel free to let us know of products you think we should carry.
What is your pricing policy?
The prices listed on this website are FOB Centerville, Ohio, payable in U.S. dollars. Large quantity pricing is available, email us for quotations. Due to market fluctuation and the possibility of errors, pricing on this website may not be accurate. In these cases, Habitatter.com is not obligated to honor inaccurate pricing. To verify accurate current pricing, please email Sales@Habitatter.com.
What is your backorder policy?
When you order an item that is not in stock, you will see an estimated wait time for your out of stock item on the product page and once you put it in your shopping cart. You can either delete the effected items from your cart or place the order as is:
- Delete: Simply ship what is available; you must delete the out of stock items from your order.
- Backorder: Items that are in stock will be shipped when the order is processed. Shipping charges for the entire order will be made at this time. Out-of-stock items will ship together when they become available with no additional shipping charges. We reserve the right to select shipping method. If these backordered items cannot be shipped within a reasonable length of time, the backorder will be cancelled.
- The lead time for out-of-stock items is available at our website (enter
the part # in the search field at the top of any page.) Lead times are estimated
based on manufacture's availability and lead times may change without notice.
These times are accurate 95% of the time, however due to increased volume
sometimes our suppliers take longer to ship products to us.
- Special Notice: Some items are only available through special order dropship. These items will be stated in their product description and will ship directly from the manufacturer.
What is your product warranty?
Minimum 30 days.
Can I change an order after it's placed?
Since orders are processed immediately, orders cannot be revised.
Will your company give out quotes for parts and shipping?
Yes, we would be glad to. Just email part numbers, quantities, shipping zip code, and payment method to Sales@habitatter.com
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What are your payment methods?
CHARGE CARDS: We accept Mastercard, Visa and Discover. We will require information from the front and back of the card for
security purposes, including the CVV2 security code. If authorization cannot
be obtained for your charge card at the time of shipment, please make arrangements
for an alternate form of payment within one week of notification.
PAYPAL: When PayPal is the payment method, the ship-to address must match the PayPal account
bill-to address. PayPal Payments are charged when order is submitted and immediately
deducted from your PayPal account unless an PayPal E-Check is used. PayPal orders
will only be processed after payment clears (E-Checks may take up to five+ business
days to clear). Once a PayPal order is paid for it can not be changed. Over
payments and credit for items not shipped are refunded to PayPal account. Review
PayPal options/Establish a PayPal Account.
PREPAID: You can send in a money order, company check, or personal check with your order. We must hold all orders
paid by a personal check or company check until the check has cleared; please
allow two weeks. Please make sure the check has a preprinted physical address
(no P.O. Box or write in full address), telephone number (home or business with
area code). Financial Institution may be drawn off of US, Canadian, Puerto Rican
or Virgin Islands (U.S.) banks. There will be a $20.00 returned check charge
added to the face amount of any check returned to Habitatter.com, plus any legal
fees incurred. Orders paid for with guaranteed funds (I.E. money order, cashier's
check, certified check, wire transfer) will ship within one business day of
receipt.
Is there sales tax?
We are required by law to collect 7% Ohio state sales tax from residents of Ohio.
Is it safe for me to use my credit card to order on your website?
Yes. We are a SSL secure website and all customer information is strictly protected. For further information you please see our
Authorize.Net information.
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Do you offer a money back guarantee?
If for any reason you decide the part does not suit your application or just isn't for you, simply return it in new, resalable condition within 30 days of the invoice date, postage paid, and we will immediately issue a credit or refund, whichever YOU prefer. Please read all Return FAQ's before returning products.
Do I need my Return Authorization Numbers (RA #'s)?
An RA # is not required except when the item is defective or the return amount
exceeds $250. Simply return the item in proper packaging along with a note containing
the following information with your returns to avoid delay in processing your
return:
- Name/ship to address (include bill to if different than ship to)
- Email Adress
- Daytime phone #
- Part #/description
- Reason for return (include as much detail as possible)
- Desired resolution (exchange, refund, etc.)
- Last four digits of your credit card number and the experation date (to
expidite a refund)
- RA# (if applicable)
What are your return restrictions?
- All products carry a minimum 30-day warranty against defects. If products are missing accessories or manufacturer packaging then a restocking fee will be deducted from refund.
- The customer is responsible for packages lost or damaged during return shipment. Return all packages insured. Pack the product carefully and in a secure outer carton to avoid damage. Do not use the manufacturer's package as the outer shipping carton.
- Defective/damaged as a result of mishandling. Restocking fees are applied when damage or defect is not a result of the original manufacturing process.
- Product with signs of use. We will deduct a portion of the refund depending on the wear caused by the use.
How does return shipping work?
- Return packages pre-paid via your prefered method.
- Return shipping charges are reimbursed for damaged, defective, or incorrect products only.
- Write the following information on your package:
Habitatter.com
Attention: Returns Department
Customer # ___________
RA# ______________ (Only needed if return is over $250)
5818 Wilmington Pike, PMB 213
Centerville, Ohio 45459
What do I do when my product arrives damaged?
- Report damage to Habitatter.com within five days of receipt. We will file a Damage Inspection Claim with UPS, which will result in a UPS driver follow-up to inspect your package. We will proceed with a replacement to you once UPS has contacted us of the claim approval.
- Report truck/motor freight damage directly to the carrier. Reporting Shipment Inaccuracies
- Report shortages, overages, or incorrect items within seven days to our Customer Service team Sales@Habitatter.com. Habitatter.com will reimburse charges for return shipping.
- Checklist for item(s) missing from package:
1. Review package contents to see if item is hidden by packing material.
2. Review the invoice "notations" to see if the item is delayed.
What do I do if my shipment is lost?
UPS: Notify us immediately to file a claim and proceed with replacement.
USPS United States: Allow 30 days before reporting a missing package.
What if I refuse my delivery?
In the case of refused deliveries customers are responsible for shipping charges
from (even if shipping was free) and back to Habitatter.com when delivery is refused
for the following reasons:
1. Not at shipping location to accept delivery on 3 attempts.
2. Changed mind about purchase.
3. Funds not available at delivery. Charges are deducted from the refund amount. If C.O.D., customer must pre-pay future orders.
What is your processing time for exchanges/ refunds?
Please allow 2-5 business days to complete exchange or refund.
Can I return a part even if I don't have the original packaging?
Yes, but you may be charged a 20% restocking fee, depending on the product condition.
What is your return policy for new/unused products?
If for any reason you decide the part does not suit your application or just isn't for you, simply return it within 30 days of the invoice date, postage paid, and we will provide a merchandise refund.
To assure a full merchandise refund, see conditions below. Otherwise, a minimum 20% restocking fee is deducted from refund.
1. Return all accessories.
2. Return products in new, re-sellable condition with no signs of use or damage.
Non-returnable Products
1. Special order items
2. Items drop shipped directly from the manufacturer
Returns received after 30 days are not accepted and are returned at the customer's expense.
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Do you ship internationally?
Only to Canada and the U.S. Virgin Islands at this time.
How long does shipping take?
Delivery time for orders shipped via UPS is 1-7 working days. Delivery time
for orders sent via USPS Mail is 2-5 working days.
What shipping methods do you use?
UPS, USPS (USPS is our preferred carrier)
UPS cannot ship to a PO Box, please select our flat rate special: USPS.
What are your shipping charges?
UPS shipping charges are based on actual and/or dimensional weight, destination,
insurance. USPS Charges are determined by weight, value, and destination plus
insurance.
Are your shipments insured?
Insurance is provided for all flat rate items shipped via Prority Mail at no
extra charge. A nominal charge for insurance on orders of $100.00 or more will
be automatically added to your order (UPS charges $0.35 per $100.00 declared
value).
How much shipping should I add if I want to mail payment with my order?
If the order is under $100, send an additional $5.95. If more than $100, then
the shipping will be 1¢. Note: Applies to USPS Priority and 1st Class shipping
only. If wanting to choose a different shipping method please contact us at
Sales@Habitatter.com for an estimate.
What is your cut-off time for next day shipping?
If we receive the order by 5 PM ET we will ship it out the next business day.
Where do I obtain the UPS tracking # to track my package?
The UPS tracking number appears on your order confirmation, sent to you via
email when your order ships.
Do you ever provide shipping discounts?
If you place an order over $100 in value (before tax) we offer 1¢ flat
rate shipping with USPS.
Are all orders shipped the next day?
We try to ship every order the next business day if the item is in stock.
What if I received products I did not order?
Report overages to Sales@Habitatter.com.
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Keywords may be separated by AND and/or OR statements for greater control of the search results.
For example: horse AND toggle would generate a result set that contain both words. However, for horse OR toggle, the result set returned would contain both or either words.
Exact matches can be searched for by enclosing keywords in double-quotes.
For example: "Celtic Spirit" would generate a result set which match the exact string.
Brackets can be used for further control on the result set.
For example: Toggle and (pewter or iron or "polished brass").
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